The Role
As a Technical Writer, you’ll be responsible for leading our organization in creating and maintaining high-quality technical documentation, designing the information architecture for the docs site, recommending the best platform for our documentation needs, and working closely with others in R&D to document new features and products. The ideal candidate will have a strong understanding and experience with cybersecurity concepts, technical writing principles, and the ability to translate complex technical information into clear and concise documentation.
We believe documentation is a very important part of our product offering, and you’ll have a large impact by structuring our content and guiding contributors to maintain and expand our documentation to deliver a great experience for our users.
What You'll Do
- Conduct user research to identify documentation needs and improve the usability of documentation
- Collaborate with others in R&D to understand our product functionality and use cases
- Create guidance material for engineers to more effectively and efficiently contribute to documentation
- Collaborate with marketing to develop a consistent product naming architecture and style guide to be used across all marketing, product, and documentation surfaces
- Edit and proofread documentation to ensure clarity, consistency, and compliance with company style guidelines
- Create release guides and announcement posts to support new version releases
What We're Looking For
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Previous experience working at a startup where change is commonplace
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Previous experience working remotely where you proactively collaborated with coworkers
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Previous exposure to some of the following technologies:
- Networking and protocols
- Browser based authentication
- TLS and certificate management
- Common Linux commands and functionality
- Containerization
- Kubernetes
- Major cloud providers
- Terraform
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Excellent writing and editing skills, with the ability to produce clear, concise, and engaging documentation
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Self-starter who is comfortable working independently
What We Offer
- Competitive Compensation: Salary and equity that reflect your skills and experience.
- Flexible Work Environment: Work remotely from anywhere in the world. Must be primarily located in the US or Canada.
- Health & Wellness: Comprehensive health benefits (for US based employees) and generous PTO.
- Professional Growth: Opportunities for learning, training, and attending industry conferences.
- Meaningful Impact: Shape the future of secure access and make a difference in cybersecurity.
If you’re excited to be part of a fast-growing security company and help shape the future of access control, we’d love to hear from you!
